Sales and Support FAQ

Question

Answer

It's important that you don't access the CatDV preview movies directly. Always export them if you want to use previews you've created with CatDV in another application. Although they may look like normal QuickTime movies the CatDV previews should be treated as private data files!

If you do move them by mistake, however, you should be able to restore the previews if you bear the following in mind: The preview directory you specify in CatDV's preferences is the root directory where previews go, but the movies themselves are always stored in subdirectories (one for each tape), never at this root level. The name of the subdirectory must match the tape name exactly (with the same case and spacing, and if your tape has timecode resets the same virtual tape names must be used). The name of the file (such as 2997,15,6351,64x.mov) must also remain exactly as it was originally, as that encodes the timecode values covered by the preview.

Finally, after moving the files back you may need to quit and relaunch CatDV because it only checks each location once per session.

Do not re-import the preview movies or use the Update Media Location or Attach Media commands as they refer to original media files, not previews, and the two are handled differently in CatDV.