Sales and Support FAQ

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There is an issue with versions of QuickTime from 7.4.0 onwards under Windows that will sometimes prevent QuickTime from opening files on an SMB share if any of the directory names in the path are longer than 8 characters long, for example X:\ThisIsTooLong\Folder\File.mov won't work. This error depends on the configuration of the file server but is likely to occur if you're sharing files from a Mac to your PC using SMB. There are two solutions (other than keeping your directory names shorter):

• Edit the /etc/smb.conf config file on the Mac file server (eg. using a command line editor and the sudo command) and add the following line in the [global] section:
  mangled names = no
• Revert to QuickTime 7.3.1 on the Windows machine

2/2/09