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Recent entries

  • I get "Failed to get clips: com.google.gwt.user.client.rpc.StatusCodeException: 500 The call failed on the serverl see ...
  • I get the message "CatDV Pro is damaged and can't be opened. You should move it to the Trash." when I try to run it ...
  • The CatDV server won't start up, the control panel says "waiting for database". Then, when I try to start it again it ...
  • I manage a network. How can I set CatDV up on lots of machines without registering each one for each user separately?
  • CatDV crashes when playing media on Mac OS X 10.7 Lion
  • I'm having problems archiving to Cache-A with the archiving plugin
  • I get pink and green stripes when I try to play back HDV or XDCAM EX footage
  • I get -47 or -5000 errors when I export or build proxies
  • The worker processes the same files again when I restart it
  • I can't get my proxy movies to show up in the Web Client
  • I'm trying to play RED .r3d files in CatDV and they don't work even though I have the REDCODE codec installed
  • Can I use CatDV 9 on a PowerPC Macintosh?

    Using CatDV

  • I get "Failed to get clips: com.google.gwt.user.client.rpc.StatusCodeException: 500 The call failed on the serverl see ...
  • The CatDV server won't start up, the control panel says "waiting for database". Then, when I try to start it again it ...
  • I manage a network. How can I set CatDV up on lots of machines without registering each one for each user separately?
  • I get -47 or -5000 errors when I export or build proxies
  • The worker processes the same files again when I restart it
  • I can't get my proxy movies to show up in the Web Client
  • I'm trying to play RED .r3d files in CatDV and they don't work even though I have the REDCODE codec installed
  • How do I work with AVCHD .mts files?
  • Can I install extra codecs to play other media formats?
  • I get a -43 or a -50 error when I try to open movie files under Windows
  • Help, all my thumbnails are getting jumbled up, and/or the wrong preview is shown for a clip!
  • I want to store a long transcript but the Notes field only shows 3 lines of text
  • I'm using CatDV Pro 4 on Windows and get "java.lang.NoClassDefFoundError: squarebox/catdv/QTLibrary" when I import an ...
  • I'm using CatDV 5.1 and get "Software Error : Failed to complete operation because an error occurred (MediaView - ...
  • When I try to build preview movies it fails with a -50 error
  • I want to be able to capture logs from DV tapes and then take that data into Final Cut. Should I use Live Capture Plus ...
  • I moved my preview clips to a new system. I see the thumbnails but the preview doesn't work. What command do I use to ...
  • Can I import a log from MS Excel into CatDV?
  • How can I print out the clips in a sequence?
  • I'm getting a -37 error when capturing previews in Live Capture Plus
  • I was using Live Capture Plus but want to reorganise my catalogs. When I copy and paste a clip from one catalog to ...
  • I've imported a sequence, can I view the clips in Excel?
  • I have a large catalog and sometimes run out of memory.
  • How does your workflow differ from other logging systems?
  • Which media file formats can I import into CatDV?
  • I'm trying to export a movie using the "iPod Movie (320x240)" preset and get the message "Failed: 1 (incomplete media, ...
  • Can I import a text file containing a transcript or log into CatDV?
  • Some of my movies don't display timecode correctly. The frames count up to .96 rather than :29 before going back to 0.
  • I can't get FCP batch list import and export to work. I'm using the French version of Final Cut Pro.
  • I'm trying to customise my views. Why do some fields appear more than once with the same name?
  • I'm confused by the difference between Preview Movies and Media Files, and the different ways CatDV finds the media to ...
  • I have imported a big database of TV news clips. It imports fine but when I group by recording date I only see the ...
  • I started off creating one catalog containing all my tapes. I now want to split that up so that I have a separate ...
  • Do you support WMV files?
  • How do I get timecode into CatDV?
  • All my OUT points are out by one frame.
  • We have captured our media in Final Cut Pro, an entire tape at a time. Then we imported the clip into CatDV Pro, which ...
  • I'm having problems importing a batch list into Final Cut Pro
  • Some of my log notes are very long. How can I print a table with line wrapping?
  • Can I sort/filter on time of day? I'm trying to find some video I took at a party but I can't remember the date, so I ...
  • How do I add a burnt-in date/time display to a movie?
  • The 'Tape' drop down list has old tape names I don't want any more
  • Help! I moved the preview movies and now they won't play!
  • So, what does CatDV do?
  • I don't do much video, would I still want to use CatDV?
  • How does CatDV detect scene changes?
  • Is there a generational loss when CatDV writes new movie files for each scene it has detected?
  • What other types of file does CatDV know about?
  • Once CatDV detects all the scenes, can I trim the in and out points or delete a clip?
  • CatDV is reporting an audio/video length mismatch (FCP)
  • When I import any movies CatDV says they're corrupt (audio and video frames mismatch)!

    Sales and registration questions

  • I've just purchased CatDV 5 but it's saying it will expire on June 15th!
  • What are the different versions of CatDV? Where can I download the CatDV 5.0 Enterprise client?
  • Why does CatDV 4.0 say my license will expire in October 2005? Surely I have a permanent license??
  • I'm trying out CatDV 4 and it's saying "This version of CatDV has expired or your registration code is invalid (code 4)"
  • I get a message that CatDV has expired
  • CatDV won't accept my registration code!
  • I ordered last week but you haven't send me my code!
  • CatDV is telling me I need to re-enter my registration code
  • I want to try out CatDV but it's telling me my evaluation period has expired. This is the first time I've launched the ...
  • What's the difference between trial and fully paid up mode?
  • How do I purchase CatDV? Who are "Kagi"?
  • What's your upgrade policy?
  • CatDV sometimes shows a message and quits without letting me save my changes!

    Windows questions

  • Is Live Capture available for Windows?
  • I get an -47 error when I try to use Live Capture under Windows
  • I get the message "Failed to initialise QuickTime session. (Perhaps this version of QuickTime has expired?)" when I ...
  • I'm getting "Can't find contents of "lib" subdirectory. Please re-install CatDV, checking the zip expansion options." ...
  • Which version of Java should I be using? (Windows)
  • I'm having problems installing QuickTime for Java (Windows)
  • Is Live Capture Plus available for Windows?
  • Can I control which version of Java CatDV uses? (Windows)
  • Is CatDV compatible with Java 1.5 on Windows? I keep getting a "Failed to start -1" message.
  • I get a -47 error when I try to export a movie (Windows)
  • Is CatDV compatible with the Canopus codec? (Windows)
  • I don't use QuickTime or .MOV files. Will CatDV open .AVIs?
  • When I try to run CatDV I get an error saying that "QuickTime for Java" is missing (Windows)
  • When I try to run CatDV I get the message "Can't find class squarebox/catdv/Applauncher" (or "Can't find main class") ...
  • I don't see any thumbnails when importing movies!
  • CatDV sometimes crashes for no reason (Windows)
  • I can't print properly, I just get black rectangles and lines of dots! (Windows 98)

    Mac OS X questions

  • I get the message "CatDV Pro is damaged and can't be opened. You should move it to the Trash." when I try to run it ...
  • CatDV crashes when playing media on Mac OS X 10.7 Lion
  • I'm having problems archiving to Cache-A with the archiving plugin
  • I get pink and green stripes when I try to play back HDV or XDCAM EX footage
  • Can I use CatDV 9 on a PowerPC Macintosh?
  • I've upgraded to Mac OS X 10.7 Lion and now the JKL shuttle keys have stopped working
  • What's your position on Final Cut Pro X? We have a large Final Cut Server database, can we migrate that over to CatDV?
  • I'm using the Send To Final Cut command but it opens Dreamweaver instead of Final Cut
  • I'm using Live Capture Plus and getting a "Conversion process failed" error (Mac)
  • My menu bar has stopped working properly (Mac)
  • I get a -5000 error when exporting movies (Mac)
  • I get "Failed to launch java.lang.UnsatisfieldLinkError: defineClass" whenever I try to launch CatDV (or Live Capture ...
  • I get "Failed to initialise QuickTime session... java.lang.NoClassDefFoundError" whenever I try to launch the demo.
  • CatDV (or Live Capture Plus) fail to launch. The dock icon bounces a few times but nothing happens.
  • I've created a Final Cut XML file but it gives an error whenever I try to load it.
  • I'm using Flip4Mac to play WMV movies on the Mac but can't play them within CatDV
  • I'm exporting clips from CatDV to Final Cut Pro but the timecode doesn't agree!
  • Does CatDV work on the new Intel-based Macs?
  • What files should I send to report a crash under Mac OS X?
  • Can I use CatDV with the Java 2 SE 5.0 Release 1 preview under Mac OS X Tiger?
  • I'm getting a brushed metal background to my drop down lists and menus! (Mac)
  • Which version of Java should I be using? (Mac)
  • CatDV under Mac OS X crashes as soon as it starts up. I tried deleting preferences. The CrashReporter log says the ...
  • It's telling me Live Capture isn't compatible with Java 1.4 (Mac OS X)
  • Is CatDV compatible with Mac OS X 10.4 Tiger?
  • CatDV crashes as soon as bring up the Preferences, so I can't enter my code! (Mac OS X)
  • I'm getting -120 errors when creating previews (Mac OS X)
  • CatDV won't launch under Mac OS X!

    Mac OS 9 questions

  • Is CatDV 4.0 available for Mac OS 9?
  • Live Capture works on Mac OS X but not in Mac OS 9!
  • CatDV sometimes crashes for no reason (Mac OS 9)
  • I can't copy and paste text! (Mac OS 9)
  • I'd like to move the CatDV application to a different location. What's the easiest way to do this? (Mac OS 9)
  • When I try to run CatDV I get an error saying that the "Swing library" is missing.

    Capture related questions

  • I've updated QuickTime to 7.2.0 and now Live Capture Plus is giving me -61 errors
  • I'm creating previews with Live Capture Plus but am getting -50 errors when I try to play them in CatDV
  • I get an -47 error when I try to use Live Capture under Windows
  • Can I select which audio track to capture with Live Capture Plus?
  • I'm using Live Capture Plus to capture previews but CatDV plays the wrong preview for a clip
  • What's the difference between capturing CatDV previews or standalone files in Live Capture Plus? And what are ...
  • I'm confused, is Live Capture built in to CatDV or not?
  • Why does Live Capture Plus say it's "compressing" when I save as a DV movie?
  • Live Capture Plus is warning me "Your preview output directory doesn't match that set in CatDV" and none of my previews ...
  • I'm not sure which compression setting to use in Live Capture Plus
  • Can I capture from Digibeta etc. with CatDV?
  • Live Capture Plus is reporting a lot of dropped frames
  • I'm getting a Conversion Error -8961 in Live Capture Plus
  • I'm trying the Live Capture Plus trial with the code you sent me and it's saying "This trial has expired".
  • It's telling me Live Capture isn't compatible with Java 1.4 (Mac OS X)
  • Is Live Capture Plus available for Windows?
  • I have a webcam and CatDV crashes when I go into the Live Capture screen (Mac OS X)
  • What capture cards is CatDV compatible with?
  • Why doesn't CatDV provide any device control?
  • Why do I need to recapture clips in my NLE after logging them in CatDV?

    Workgroup Server questions

  • I'm getting "You don't have permission to save tape infos" whenever I try to publish changes to the server!
  • I'm using the Enterprise Server and Live HTML Publisher gives me "You need to log in to server" errors when I try to ...
  • I've installed the Enterprise Server but it tells me I don't have permission to publish catalogs, even though I'm ...
  • I'm trying to publish data to the server but can't find the Publish Catalog command.
  • I'm having problems connecting to the workgroup server under Mac OS X.
  • I'm trying to install the workgroup server under Mac OS X but it's saying "Could not find specified message for index ...
  • I'm using Live HTML Publisher and I can't get the previews to work
  • I'm using "Build Previews" to create proxies of my video footage. Can I publish these to the workgroup server with my ...
  • I can connect to the workgroup server when I run the client locally but not from another machine on the network. I get ...
  • I get an error whenever I use the Publish Changes command to save changes back to the server.
  • How can I configure Live HTML Publisher so people can access preview movies from their web browser?
  • I'm trying to set up the Live HTML Publisher with Tomcat and get "The server encountered an internal error () that ...
  • How do I get the latest version of the Workgroup Server?
  • Should I use the Oracle or MySQL version of Workgroup Server?
  • Where do I get MySQL from? Can I use version 4.1?

    Crashes and general support issues

  • I keep getting crashes when I capture with Live Capture Plus. However, I think I might have a general system problem as ...
  • CatDV under Mac OS X crashes as soon as it starts up. I tried deleting preferences. The CrashReporter log says the ...
  • How do I report a crash?
  • I get the message "Failed (eg. incomplete media, disk full, file exists)" when exporting movies with a timecode track. ...
  • What does "NullPointerException" mean, or error -2010?
  • How do I get hold of the latest version of CatDV?

    Miscellaneous questions

  • Does CatDV support HDV?
  • Is CatDV 3.0 compatible with Java 1.4?
  • Is there a version of CatDV for Linux? (BeOS? Solaris?)
  • Are localised versions for other languages available?
  • How do I subscribe (or unsubscribe) from the CatDV mailing list?
  • Help! I can't unsubscribe from the mailing list!
  • How do I report bugs in CatDV, or request new features?

    Old entries (CatDV 2.5 and earlier)

  • Does built-in Live Capture work with Windows?
  • When I import a movie only the first 4.5 minutes are recognised! (Windows)
  • I'm getting a "main class not found" error! (Windows)
  • I'm STILL getting a "main class not found" error! (Windows)
  • I'm having problems with CatDV under OSX 10.0
  • When I double click a document it launches the application but doesn't open the catalog (Mac OS X)
  • Printing doesn't work under Mac OS X
  • CatDV only imports the first 5 minutes of my AVI file!
  • CatDV sometimes crashes for no reason (Mac OS X)
  • I tried the CatDV 3.0 beta and now CatDV 2.5 doesn't work!
  • I download a CatDV 2.x patch update but it seems to be incomplete, it only contains two files!
  • Why does it say my registration code will expire soon?
  • I was using the CatDV 2.5 beta and now CatDV 2.0 won't launch!
  • The 'browse directory' command doesn't work - it won't let me select a directory!
  • When I import a DV movie CatDV seems to detect hundreds of "scenes", one every second or so!
  • CatDV crashes my computer! (Mac OS 9)
  • Is CatDV 1.0 compatible with Java 1.3?
  • How do I get hold of CatDV on CD-ROM?

    Still got questions?

    If your question wasn't answered, or one of the answers above is unclear or incorrect, please use the feedback form or email us and let us know.